TERMS AND CONDITIONS
By booking your Meet and Greet VIP services with Airport Concierge Services (ACS) you agree to be legally bound by ACS’s Terms and Conditions which shall take effect immediately. It is your responsibility to locate your Representative at the meeting point. In case you cannot locate your Service Agent, it is your responsibility to contact our 24-hours customer support desk at + 1 310 663 9681 for immediate assistance. It is your responsibility, should you not be able to locate your representative at the start of a service, to call the relevant telephone number as shown on your confirmation email. You acknowledge that failure to do so may be treated as a “no show” and no refund will be made It is your responsibility to advise ACS (I) If your flight is rescheduled or canceled before its departure, (II) If your flight is changed to a different flight number and/or a new carrier It is your responsibility to declare in advance any Dangerous or Forbidden Goods or items that you will be carrying with you or bringing in, and that you agree to indemnify ACS and its Agents against and hold ACS and its Agents harmless from any penalty, loss, damage, claim, cost or expense which ACS or its Agents may incur directly or indirectly as a result of any breech of this requirement
ACS will engage service partners, referred to herein as Agents, to perform all or any part or parts of the Service. The Service will normally begin when the Agent’s representative meets you and will normally end when Agent leaves you. A Departure, Arrival and a Transit service entitles to a maximum time of 3 Hours. Any time after that may incur further charges. Airside access at some airports may be subject to possible security restrictions; we will advise you at the time of booking if this does occur.
Prices are based on the tariff at the time of quoting, and are in U.S. dollars. Prices may change without notice, up and until seven days before the service start time. The base price quoted at the time of confirmation by ACS will include all declared charges for the Service that has been ordered. Prices do not include foreign departure tax, Immigration clearance charges i.e. Visa fee, security, port charges, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
No contract between you and ACS will come into existence until the order becomes a “Confirmed Booking.” A service is confirmed once: ACS has issued a booking reference number ACS has issued a booking confirmation ACS has received payment in full You may cancel and receive a full refund up to 48 Hours from time of service meeting time. ACS may amend the price quoted or billed if the subsisting selling price changes due to underlying cost changes. In the event that the revised price quote is not acceptable to you a full refund will immediately be made. Payment by credit card is required to make a reservation. Payment will be listed as Airport Concierge Services on the credit card statement. There is a charge or service fee charged by the credit card companies for processing card payments. The amount varies according to the credit card policy. The amount charged by ACS will be the amount due in U.S. dollars. Refunds will be made provided that you have paid in full and that the booking is eligible for refund. For a booking originally paid for by credit/charge card, any refund will automatically be processed to the original credit/charge card account that paid for the booking and no other methods of refund payment will be possible.
CANCELLATION, AMENDMENTS AND VARIATIONS
ACS prices are a fixed price service and the price charged is for the Confirmed Service. If the Confirmed Service is amended, canceled before the Meeting time, or is varied during its performance (a “Change”) then ACS and its Agents may require payment of additional fees. Any charge incurred due to a Change before the Meeting time will be billed and collected by ACS from the nominated credit/charge card. ACS may be able to accept amendments within 48 hours before a scheduled Meeting time, If an amendment is required before the Meeting time, a Service can be materially amended, or be materially reduced in value, or materially delayed by the Passenger, subject to a Change fee to the Cardholders card by ACS as follows: • No Change fee will apply if the Change is accepted more than 48 hours before the Meeting time • A 50% fee will apply if Changes are made within 48 hours from the Meeting time If the Booked Service is canceled before the Meeting time a refund will be available as follows: • A 100 % refund will apply if the Cancellation is made more than 48 hours before the Meeting Time • No refund will apply if the Cancellation is made within 48 hours of the Meeting Time No Shows or Service declined for whatever reason will be charged at 100% of the job value Proof of Amendment: Voluntary Amendments or cancellation will only be deemed as accepted when a confirmation e-mail acceptance is sent by ACS to the requested e-mail address.
COMPLAINTS & DISPUTES
Any complaint or dispute regarding the delivery of a service should be addressed to ACS in writing by email within 2 weeks of the date the service start time. It may not be possible to investigate any complaint received more than 2 weeks after the date of the supply of the service.
You acknowledge that you have, or when booking shall be deemed to have, read, understood and accepted these Conditions. You acknowledge that you have not entered into this contract relying upon any correspondence, statement issued by a third party independently or on behalf of ACS. You acknowledge that you have freely accepted these Conditions in the knowledge that the liability of ACS is to be limited in accordance with these Conditions and the price charged by ACS has been calculated accordingly. You acknowledge that these Conditions, subject to and together with any variation agreed in writing between ACS and you, shall constitute the entire contract between ACS and you and shall override or supersede any previous contract or arrangement between ACS and you.
You agree not to use or reproduce the content of this website, in any way except for your own personal, non-commercial use and/or to make legitimate requests to book the products or services offered ACS. We will use the personal data which you have provided to us for the purposes of fulfilling your application for any of our services and products. Some of ACS’s services may be offered in conjunction with partner companies. In order to provide such co-branded services to you, it may be necessary for us to share your personal information with our partner companies. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service. We have made every possible effort to secure our website for your protection including security certifications but ACS cannot warrant against any unlawful hacking or leak of information from the internet. ACS cannot ensure or warrant the security of any information you transmit to us via the internet, and you do so at your own risk. Once we have received your transmission, we will use our best efforts to ensure its security on our systems.
DISCLAIMERS & LIMITATIONS OF LIABILITY
ACS accepts no responsibility for the cost, loss or damage to any luggage or property transported during the Service; regardless of how such a loss or damage may be caused. The full liability of ACS to you under all and any circumstances including non-performance shall be limited to a sum equal to the charges paid by you to ACS for the Service affected. . ACS and its Agents will not be liable for any failure to perform its obligations and/or any cost, loss or damage which results directly or indirectly from any cause or circumstance which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such “Force Majeure” circumstances: explosion, fog, flood, extreme weather, typhoons, cyclones, hurricanes, fire, epidemic, major road closures, state/diplomatic visits; war, hostilities, embargo, blockade, invasion, riot, revolution, civil disturbance, or acts of terrorism, strikes, lockouts or boycotts, labor dispute (but not of Agent’s own workforce) which involves stoppage of work, or measures of any kind on the part of any governmental or regulatory authority (including a bona fide airport authority), or temporary suspension of access to any part of an airport where access is required to provide the Service. ACS shall not be liable unless a claim is made upon ACS in writing identifying the nature of the claim and the amount claimed within seven (7) days after completion of the Delivery. Product information is collected from sources worldwide. ACS checks the details about all the products and services it offers, but cannot check the accuracy of all information provided by its global sources..
ACS will use the personal data which you have provided for the purposes of fulfilling your application for any of our services and products, . Some of ACS’s services may be offered in conjunction with partner companies. In order to provide such co-branded services to you, it may be necessary for us to share your personal information with our partner companies. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service. All travel information collected is necessary for the purpose of processing and delivering precise VIP services. ACS collects personal information such as: 1. Name, Address, Phone Numbers, Email Address, Travel Details, Passport Number and Date of Birth (on few instances) for the sole purposes of booking Airport Meet and Greet services to allow Service Providers and Airport Authorities to deliver Airport Concierge services in a successful manner. 2. Credit/Debit card number, Expiration date and Name on the card for sole purposes of invoicing and/or charging for services. We will never collect sensitive information about you without your explicit consent. Sensitive information is considered as either (1) Credit/Debit card information and/or (2) Passport information and is only collected once the reservation(s)/booking(s) are confirmed.
If you have any questions or comments about this Term and Conditions notice, or if you would like us to update the information we have about you or your preferences, please contact us at: + 1 310 663 9681 Or info@ airportsconcierge.com